Return Policy

Illegal Art Boutique wants to ensure your complete satisfaction with your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please enclose your completed returns form stating whether you would like a refund or exchange. Once your goods are accepted back into stock you will be issued with an exchange or refund which usually takes between 7 – 10 working days. We can only refund postage costs as per Distant Selling Regulation or of item that has been sent damaged or incorrect. To complete your return, we require a receipt or proof of purchase.

 

All returns should be sent to the following address:

Illegal Art Boutique returns
12 Percy Road
BH5 1JF
Bournemouth
United Kingdom

 

Please note you do NOT need to contact us to tell us you are returning your item. Please allow up to 10 working days before contacting us about your return.

If the item is faulty or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage.

If you think we’ve sent you the wrong thing, please double check the full description of the item on the listing, including the UK size before returning the item to us.

We can only reimburse postage / delivery costs where the item is faulty or if we’ve sent the wrong thing. Unfortunately but we can’t take back used goods which are unsuitable or do not fit.

This is in addition to, and does not affect your consumer rights.

 

We recommend you make a new purchase if the item is unsuitable as this is much quicker than exchanging. We can then simply refund the incorrect item. Once your goods are accepted back into stock you will be issued with a refund – usually within 7-10 working days.
We will refund you via PayPal.


RETURNS FORM:

Name:
Address:
eBay UserID:
Email address:
Order Number:

(please tick)
[  ]  Quality not as expected
[  ]  Sent faulty
[  ]  Odds sent
[  ]  Incorrect product sent
[  ]  Sent dirty
[  ]  Didn’t like
[  ]  Didn’t fit