Terms & Conditions

PAYMENT TYPES

Illegal Art Boutique accepts PayPal via the eBay checkout. Our PayPal email address is pay@illegalartboutique.co.uk.

 

DELIVERY CHARGES

We aim to dispatch your order within 2-3 working days, in many cases orders are shipped next working day. Unfortunately we are currently unable to offer a guaranteed next day delivery. All items are sent by courier. On receipt of the goods a signature will be required. Delivery times/cost from order confirmation:

Where

Delivery Cost

Each additional item

Delivery Times (from order confirmation)

UK & N/I

£2.00

£1.00

3-4 days

European Union

£4.00

£2.50

7-14 days

Rest of the World

£6.00

£3.50

7-30 days

Free delivery for wholesale orders.

NB: We do not deliver to the Channel Islands, Tunisia, Belarus, Croatia, Russia, Malaysia, Thailand or Africa.

Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Illegal Art Boutique.

Are your delivery charges per item?

We offer combined shipping rates for customers who order more than one item. You only need to pay your standard delivery change on your first item, then you just pay an additional £1.00 for each item after that in your order. Please note you can order a maximum of 10 pairs per order, per customer in a one month period. All items, within each order, must be paid at the same time to take advantage of this.

How does combined shipping work?

It’s really easy. You can order up to 10 items and all you need to pay is your standard delivery charge for your first item and then an additional £1.00 for each item after that (up to 9 additional items). All items, within each order, must be paid at the same time to take advantage of this.
Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from Illegal Art Boutique. For European Union and Rest of World, please allow up to 10 working days from confirmation of order for delivery. Please note: We do not deliver to International PO Boxes.

Please note: All items must be paid in full when purchasing more than one item from our store before we can dispatch your order.

 

Delivery Information

How are items delivered?
UK: Your items are sent by First Class Royal Mail. On receipt of the goods a signature will be required. If nobody is available at the address specified HDNL will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods. Unfortunately we are unable to offer next day delivery.

International:
Your items are sent by DPD. On receipt of your products a signature will be required. Our courier will make 3 attempts to deliver a package, should you be unable to collect the package on any of these attempts your order will be returned to us and we will charge again for a redelivery. Delivery address Office can dispatch items to addresses other than the billing address of the card holder.  If you wish to take advantage of this service please add the appropriate details in your eBay and PayPal accounts before checking out. We operate an address verification system (AVS) for your security.

Confirmation of your order:
Once we have received your order we will send a confirmation e-mail to the email address you provided during the checkout process. Stock availability Once you have confirmed and submitted all the details associated with your order we will send you an email confirming we have received the order. The confirmation email is not a guarantee of stock availability. If we are unable to fulfil your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.

Part-cancelled orders:
You will be refunded for any items that we were either unavailable or cancelled before this time. Heel heights Heel heights are an approximate measurement taken from the inside of the heel and are only a guide.

RETURNS

If you wish to make a return, you can do so by sending unworn/unused t-shirt along with your invoice to the address below within 30 days of the invoice date. We’ll refund the delivery charge you originally paid on orders if the full order is returned to us within 7 days of receipt. If an order is returned to us after 7 days from receipt, then we’ll refund the delivery charge only if the goods are damaged, faulty or incorrect.

Always ask for a “Proof of Posting certificate” as we cannot be held responsible for goods that get lost in transit. We recommend t-shirts are sent back by Recorded or Special Delivery.
Illegal Art Boutique  returns
12 Percy Road
BH5 1JF
Bournemouth
United Kingdom

We recommend you make a new purchase if the item is unsuitable as this is much quicker than exchanging. We can then simply refund the incorrect item. Once your goods are accepted back into stock you will be issued with a refund – usually within 7-10 working days.

We will refund you via PayPal.

Please note you do NOT need to contact us to tell us you are returning your item. Please allow up to 10 working days before contacting us about your return.

If we have made a mistake, please contact us via Contact Form so we can sort out the problem immediately.

If the item is faulty or incorrectly dispatched we will be able to offer a refund for the product plus the cost of your return postage.

If you think we’ve sent you the wrong thing, please double check the full description of the item on the listing, including the UK size before returning the item to us. We can only reimburse postage / delivery costs where the item is faulty or if we’ve sent the wrong thing.

Unfortunately but we can’t take back used goods which are unsuitable or do not fit. This is in addition to, and does not affect your consumer rights.

CANCELLING YOUR ORDER

Illegal Art Boutique try to get our order out as soon as possible, to cancel your order you must email us via Contact Form. Unfortunately it will not always be possible to stop the order if this has already been picked up by the delivery company so Illegal Art Boutiue will not be liable for the postage and packaging costs should this be the case.

GENERAL

Illegal Art Boutique reserves the right to refuse any order if we discover there is a quality control issue with your order.

Data protection
We do not share any data collected via our website with any 3rd party partners.

Illegal Art Boutique is able to sell items for wholesalers, or individuals who we believe may be buying items for this sole purpose.

We reserve the right to cancel any orders that we feel are a breach of our Terms and Conditions.

Illegal Art Boutique  returns
12 Percy Road
BH5 1JF
Bournemouth
United Kingdom